Contact Us

Delivery problem Warm, leaking, damaged, or missing items?

Order question Need timing, tracking, or shipping help?

Email or call with your order number so the team can look up the shipment quickly.

General help Product, gift, or cooking question?

Use the form below or check the FAQ for common answers before reaching out.

Have a Question?

Most questions are answered in our FAQ. Check there first for the fastest answer.

View FAQs

Email

customerservice@bigtexan.com

We respond within 24 hours

Phone

(806) 372-6000

Mon-Fri, 9am-4pm CT

Visit

The Big Texan Steak Ranch
7701 Interstate 40 Access Road
Amarillo, TX 79118

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

Name *

Email *

Order Number

Subject *

Message *

Photo Links or Email Attachments

This form does not upload image files. For damaged, leaking, warm, or thawed deliveries, email photos of the box, label, packaging, and product to customerservice@bigtexan.com.

When to Expect a Response

Email Within 24 hours (usually faster)
Phone Mon-Fri, 9am-4pm Central
Order Issues Same business day if urgent

Shipping Emergency?

For damaged, leaking, warm, or thawed deliveries, contact us within 24 hours. Use the form for shared photo links, or email photo attachments directly to customerservice@bigtexan.com with your order number.