Privacy Policy

This Privacy Policy governs your use of this Website and describes how Big Texan Steak Ranch ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with us.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

We use the information we collect to:

• Present and improve our Website and its content
• Fulfill orders, process payments, and deliver your purchases
• Send order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Personalize your shopping experience
• Prevent fraud and protect the security of our Website
• Comply with legal obligations
• Analyze usage patterns to improve our services

We may share your information with the following third parties:

• Shopify: Our e-commerce platform provider
• Shipping carriers: FedEx, UPS for order delivery
• Payment processors: To securely process transactions
• Analytics providers: Google Analytics for website insights
• Marketing platforms: For email communications (with consent)
• Service providers: Who assist with our operations

We may also disclose your information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and usage patterns
• Personalize your browsing experience
• Serve relevant advertising
• Understand how you interact with our site

Depending on your state of residence, you may have some or all of the following rights regarding your personal information. We honor these rights for all customers, regardless of state:

• Right to Know/Access: You can request a copy of the personal information we have collected about you
• Right to Correction: You can request that we correct inaccurate personal information
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Right to Data Portability: You can request your personal information in a portable, readily usable format
• Right to Opt-Out of Sale or Sharing: You can opt out of the sale of your personal information or sharing for targeted advertising. We do not sell your personal information.
• Right to Opt-Out of Targeted Advertising: You can opt out of the use of your personal information for targeted advertising purposes
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

If you are a California resident, you have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA):

• Right to Know: You can request what personal information we collect, the sources, the business purpose, and the categories of third parties we share it with
• Right to Delete: You can request deletion of your personal information
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: You can opt out of the sale or sharing of personal information for cross-context behavioral advertising. We do not sell personal information.
• Right to Limit Use of Sensitive Personal Information: You can limit the use or disclosure of sensitive personal information to purposes necessary to provide our services
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your rights, contact us at customerservice@bigtexan.com.

For more information about the CCPA, visit: oag.ca.gov/privacy/ccpa

Big Texan Steak Ranch is a Texas company. If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024:

• Right to Access: You can confirm whether we are processing your personal data and access that data
• Right to Correction: You can correct inaccuracies in your personal data
• Right to Deletion: You can delete personal data you have provided to us
• Right to Data Portability: You can obtain a copy of your personal data in a portable and readily usable format
• Right to Opt-Out: You can opt out of the processing of your personal data for targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects

To exercise your TDPSA rights, contact us at customerservice@bigtexan.com. We will respond within 45 days. If we deny your request, you may appeal by emailing us with "TDPSA Appeal" in the subject line.

If you are a resident of Virginia, Colorado, Connecticut, Indiana, Iowa, Kentucky, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, or other states with comprehensive privacy laws, you have rights similar to those described in Section 7 above, including the rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of targeted advertising.

To exercise your rights under any state privacy law, contact us at customerservice@bigtexan.com. We will respond within the timeframe required by your state's law (typically 45 days).

We implement reasonable security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing (PCI compliant)
• Access controls for employee data access
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Order and transaction data: Retained for 7 years for tax, accounting, and legal compliance
• Customer account information: Retained for as long as your account is active, plus 3 years after account closure
• Marketing preferences: Retained until you opt out or request deletion
• Website usage data: Retained for up to 26 months (Google Analytics default)
• Customer support records: Retained for 3 years after resolution

We may also retain data as required for food safety recall purposes, legal compliance, or dispute resolution. When data is no longer needed, we securely delete or anonymize it.

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

If you believe we have collected information from a child under 13, please contact us at customerservice@bigtexan.com.

We may update this Privacy Policy from time to time. The "Last Modified" date at the top of this page indicates when the policy was last revised.

We encourage you to review this Privacy Policy periodically. Continued use of our Website after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: